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Sunday, March 20, 2005

Microsoft ActiveSync, ActiveStinks...

Why is it that ActiveSync currently at Version 3.8 is the source of so many problems for mobile users?
To be fair, Microsoft has some really great products. But every once in a while they really let users down by not tightening up their software. ActiveSync is one of those products.
Every couple of days I visit Pocket PC support forums and it amazes me that so many people are still asking for help with ActiveSync problems.
ActiveSync is finicky and sometimes users are forced to disconnect, reboot, soft-reset and pull out their hair. A user can be working away and all of a sudden, for no apparent reason, activesync will decide to disconnect and refuse all attempts at reconnection. It's as if a gremlin has taken over your system.
To be sure Microsoft has its hands full with so many desktops, operating systems and device configurations it makes you dizzy thinking about it. And besides, nothing is perfect.
Still they're almost on version 4.o and you would think they'd have most of these issues sorted out by now.
I'm not sure what the problem is, but if they don't address this issue they'll open the door for a third-party to one-up them with a new and better device syncing program.
In the meantime, if you need help with ActiveSync issues, here are a couple of links that can help you overcome the ActiveSync Blues...

Chris De Herrera's ActiveSync Troubleshooting Guide

Beverly Howard's Solving ActiveSync Issues

BTW, if anyone knows of any ActiveSync software replacements or better support resources, feel free to add your comments here.

--Steve